Privacy Policy

Last Updated: 2025-05-21

AskOrca App (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, and associated services (collectively, our “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy and our Terms of Service.

1. Key Definitions

• Service: Our website, mobile application AskOrca App, and related services.
• Personal Data: Any information that relates to an identified or identifiable individual (e.g., name, email, IP address).
• Usage Data: Information collected automatically when you use the Service (e.g., IP address, browser type, pages visited).
• Cookies: Small data files stored on your device by your web browser.
• Company: Eventaly LLC, responsible for your information under this policy.
• You: The individual or entity using our Service.

2. Information We Collect

We collect information to provide and improve our Service to you. The types of information we may collect include:

• Information You Provide Directly:
  • Contact Information: Such as your phone number or email address if you contact us or register for an account.
  • Account Information: Login details, preferences, and other information you provide when creating or using your account.
  • Content: Text, documents, URLs, or audio files you submit for processing by our AI summarization features.
• Information Collected Automatically (Usage Data):
  • Device Information: IP address, browser type and version, device characteristics, operating system, device name, country, and location.
  • Service Usage: Referring URLs, pages visited, features used, time and date of access, interaction information (scrolling, clicks, mouse-overs), error logs, and other technical information related to your use of our Service.
  • App Store Information: If you access our app through an App Store, we may collect information related to your in-app purchases or subscriptions.
  • Device Identifiers: Such as Identifier for Advertisers (IDFA) or Identifier for Vendors (IDFV) from your mobile device, if permissions are granted.
• Information from Cookies and Tracking Technologies: We use Cookies and similar tracking technologies (like web beacons, pixels, and local storage) to track activity on our Service, provide analytics, remember your preferences (like language), and enhance performance. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent, but some parts of our Service may not function properly without them. We do not place Personally Identifiable Information in Cookies without your consent where required.

3. How We Use Your Information

We use your information for various purposes, including:

• To Provide and Maintain Our Service:
  • Operating and managing your account and our Service.
  • Processing the content you submit to provide AI-powered summaries and responses.
  • Providing customer support and responding to your requests.
  • Processing payments for any purchased services or subscriptions.
• To Improve Our Service:
  • Understanding how you use our Service to enhance user experience.
  • Developing new products, services, and features.
  • Measuring interest and engagement in our Services.
  • Ensuring internal quality control, debugging, and repairing errors.
• For Security and Administrative Purposes:
  • Maintaining the security and operation of our platform.
  • Detecting and preventing fraud, security incidents, and illegal activities.
  • Enforcing our Terms of Service and other policies.
  • Complying with legal obligations and auditing requirements.
• For Marketing and Advertising (with your consent where required):
  • Sending you updates, promotions, and information about our Services or those of our partners that may interest you.
  • Tailoring content and advertisements (you can opt-out of marketing communications).
• Other Purposes: As requested by you or as permitted by applicable law (e.g., allowing you to share content with friends through referral services).

We process your Personal Data based on legal grounds such as your consent, the necessity to perform a contract with you, compliance with legal obligations, or our legitimate business interests (provided they do not override your fundamental rights and freedoms).

4. How We Share and Disclose Your Information

We may share your information in the following situations:

• With Service Providers: We share information with third-party vendors and service providers that help us operate our Service (e.g., hosting, payment processing, AI model providers, customer support, analytics, IT support). These providers are contractually bound to protect your information and use it only for the services they provide to us.
• With Business Partners: If you request a product or service offered jointly with a business partner, we may share your information with them.
• With Advertising Partners: With your consent where required, we may share certain information (excluding biometric data, which we generally do not collect unless explicitly stated for a specific feature with your consent) with advertising partners to deliver personalized ads.
• With Other Users (if you choose to share): Some features may allow you to share information or content with other users.
• For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to protect our rights, property, or safety, or that of others.
• In Case of Business Transfers: If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction, provided the new entity agrees to uphold the terms of this Privacy Policy.
• With Affiliates: We may share information with our corporate affiliates, who will treat it in accordance with this Privacy Policy.
• With Your Consent: We may disclose your information for other purposes with your explicit consent.

Some of our service providers (including AI model providers like OpenAI, and analytics services like Google Analytics and Firebase Analytics) may be located in countries outside of your own. When we transfer your data internationally, we take steps to ensure it is protected according to applicable data protection laws.

5. Data Retention and Deletion

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, resolve disputes, enforce our agreements, and comply with legal obligations. This includes keeping account information while your account is active and for a reasonable period afterward.

Content you submit for processing (like text for summarization) is processed by AI models and may be retained by us or our AI service providers according to our and their data retention policies to improve services and for operational purposes, but always in line with this Privacy Policy.

You can request to delete your account. To do so:

1. Log in to your AskOrca App account.
2. Navigate to 'Account Settings'.
3. Select the 'Delete Account' option and follow the confirmation steps (which may include entering a confirmation code).

Upon successful deletion:

• Your account and directly associated Personal Data will be permanently deleted from our active systems, usually immediately or within a short timeframe. This action is generally irreversible.
• Some data may remain in our backup archives for a limited period (e.g., up to 60 days or as per our backup cycle) before being automatically deleted. This data will not be accessible through the Service.
• We may retain anonymized or aggregated data (which does not identify you) for analytical or service improvement purposes.
• We may also retain certain information if required by law or for legitimate business purposes (e.g., to resolve disputes, prevent fraud, or enforce our terms), even after your account deletion request.

Any active subscriptions will be terminated upon account deletion, typically without a refund for the remaining period, as per our Terms of Service.

6. Data Security

We take reasonable technical and administrative measures to protect your Personal Data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include, but are not limited to, using encryption for sensitive data, employing firewalls and anti-virus software, managing user access controls, and regularly training our personnel on data security. However, no internet or email transmission is ever fully secure or error-free, so please take special care in deciding what information you send to us.

7. Your Privacy Rights

Depending on your location and applicable laws (such as GDPR for EEA residents or CCPA/CalOPPA for California residents), you may have certain rights regarding your Personal Data, including:

• Right to Access: To request a copy of the Personal Data we hold about you.
• Right to Rectification: To request correction of inaccurate or incomplete Personal Data.
• Right to Erasure (Deletion): To request deletion of your Personal Data, subject to certain conditions (also see "Data Retention and Deletion" section).
• Right to Restrict Processing: To request that we limit how we use your Personal Data.
• Right to Data Portability: To receive your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Object: To object to our processing of your Personal Data (e.g., for direct marketing).
• Right to Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within the timeframes required by applicable law.

Information for European Economic Area (EEA) Residents (GDPR)

If you are in the EEA, we process your Personal Data in compliance with the General Data Protection Regulation (GDPR). Our legal bases for processing are described in the "How We Use Your Information" section. You have the rights listed above, and you also have the right to lodge a complaint with a supervisory authority.

Information for California Residents (CCPA & CalOPPA)

If you are a California resident, you have specific rights regarding your Personal Information under the California Consumer Privacy Act (CCPA) and California Online Privacy Protection Act (CalOPPA). These include the Right to Know, Right to Delete, and Right to Opt-Out of the "sale" of your Personal Information (though we currently do not "sell" Personal Information as traditionally defined). You also have the Right to Equal Service. For more details or to exercise your rights, please contact us.

8. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or a higher age threshold depending on the jurisdiction). We do not knowingly collect Personal Data from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Third-Party Links and Services

Our Service may contain links to other websites or services not operated or controlled by us ("Third-Party Services"). This Privacy Policy does not apply to Third-Party Services. We are not responsible for the privacy practices or content of these Third-Party Services. We encourage you to review the privacy policies of any Third-Party Services you visit.

Our Service may also include third-party advertisements. We are not responsible for the content of these ads or the practices of these third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date, and/or by other means such as through our Service or via email, as appropriate or required by law. You are advised to review this Privacy Policy periodically for any changes.

11. Disclaimer (Regarding AI Content)

AskOrca App uses third-party AI provider APIs (such as OpenAI's GPT API) to generate summaries and answers. While we strive for accuracy, the information provided by the AI is for informational purposes only and should not be considered professional or expert guidance. We are not affiliated with OpenAI or other AI providers beyond using their official APIs. We do not guarantee the accuracy, completeness, or reliability of AI-generated content. Users should use their discretion when relying on this information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Via Email: support@AskOrca.ai
• Via this Link: https://AskOrca.ai